The voice channel is by far the preferred means for interaction between
companies and institutions with their customers and users.
It is important to accommodate the customer, or the citizen, in a
professional manner, but even more, it is important to always provide
the desired service.
Endless queues, extenuating waits, or missed calls generate in the user
a perception of lack of attention to their needs.
Through V-Voice technologies, companies and organizations have the perfect tool
to optimize the management of the interactions on the voice channel.
The V-Voice based virtual agents help or replace PBX operators
in the management of calls workload. They represent a work force
that is always available, and at extremely low cost.
When human agents are in place, V-Voice helps to optimize the workload,
automatically solving multiple issues, and forwarding calls to operators
only when needed. Moreover, through this technology, all callers
are welcomed by the system, which will manage the queue intelligently,
and possibly book a callback for the user, for the maximum satisfaction.
V-Voice also enables you to fully automate information requests
and dispositive actions. Reservations, reports, meter readings, information,
and more, are available to the user 24h-24h, without queues, 365 days a year.
The user interacts with the V-Voice as with a regular human agent, using the
voice (thanks to the Speech Regnition), or using the keypad.
The complete support for legacy infrastructure, the easy integration with
existing systems as well as the cloud-based technology that eliminates
all the costs of buying hardware, purchase software, maintenance, configuration,
make the V-Voice technology the best tool for modern organizations.