V-Voice



The V-Voice virtual agent makes it possible to optimize and / or automate interaction with users and customers on the voice channel.

V-Voice allows you to reduce operating costs, offer services 24h/24h and increase customer satisfaction.

Advantages

  • Available 24 hours per day, 7 days per week.
  • No waiting. Respond in real time.
  • Self-service, omni-channel.
  • Call and email deflections of up to 50%.
  • Improves customer satisfaction.
  • Resolve problems immediately.
  • Reduce customer support costs.

V-Voice agents at the service of your business

The voice channel is by far the preferred means for interaction between companies and institutions with their customers and users.

It is important to accommodate the customer, or the citizen, in a professional manner, but even more, it is important to always provide the desired service.

Endless queues, extenuating waits, or missed calls generate in the user a perception of lack of attention to their needs.

Through V-Voice technologies, companies and organizations have the perfect tool to optimize the management of the interactions on the voice channel. The V-Voice based virtual agents help or replace PBX operators in the management of calls workload. They represent a work force that is always available, and at extremely low cost.

When human agents are in place, V-Voice helps to optimize the workload, automatically solving multiple issues, and forwarding calls to operators only when needed. Moreover, through this technology, all callers are welcomed by the system, which will manage the queue intelligently, and possibly book a callback for the user, for the maximum satisfaction.

V-Voice also enables you to fully automate information requests and dispositive actions. Reservations, reports, meter readings, information, and more, are available to the user 24h-24h, without queues, 365 days a year.

The user interacts with the V-Voice as with a regular human agent, using the voice (thanks to the Speech Regnition), or using the keypad.

The complete support for legacy infrastructure, the easy integration with existing systems as well as the cloud-based technology that eliminates all the costs of buying hardware, purchase software, maintenance, configuration, make the V-Voice technology the best tool for modern organizations.


Pricing

Startup

$89 /mo
  • Usage $0.04 /min
  • Up to 1 Number
  • Email support
  • Subscribe

Standard

$149 /mo
  • Usage $0.04 /min
  • Up to 3 Numbers
  • Email support
  • Subscribe

Enterprise

$499 /mo
  • Usage $0.04 /min
  • Unlimited Numbers
  • Email and Phone support
  • Subscribe

Custom

$- /mo
  • Usage - /min
  • Unlimited Numbers
  • Email and Phone support
  • Subscribe
With V-Voice Free Tier (Startup Plan) you can use V-Voice for free for 12 months! Start now >
About Us
About Us
DataKnowl is the unified platform for customer service optimization and automation.

DataKnowl Cloud Service is the CSaaS Platform, built by developers for developers, to create intelligent customer service application.


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